Butuan City, Agusan del Norte—DOLE Agusan del Norte Provincial Office facilitated the settlement of the monetary benefits amounting to One Million One Hundred Twenty-Eight Thousand Five Hundred Twenty-Eight and Thirty-Two Centavos (P1,128,528.32) to the terminated workers from the tourism industry through the Single-Entry Approach SEnA — a reformed measure institutionalized by DOLE to provide fast, impartial, inexpensive and accessible settlement procedure of all labor issues or conflicts to avoid them from ripening into a full-blown dispute.


Twenty-nine (29) hotel crews resort to filing a Request for Assistance (RFA) to the Provincial office of DOLE- Agusan del Norte. Among their issues are the non-payment of separation pay, service incentive leave, 13th month pay and non-remittance of SSS, Philhealth and Pag-ibig for the month of January to March 2020.

Even with the threat of the pandemic, the Department of Labor and Employment upholds its duties to providing good quality service to the public. SEnA Desk Officer Gloria A. Varquez facilitated the payment of the monetary benefits last September 10, 2020. Actual payment of the monetary benefits to the workers is not only considered an accomplishment of the office, but a fulfillment of its responsibilities.