MANDATE

The Department of Labor and Employment (DOLE) is the national government agency mandated to formulate policies, implement program and projects as well as serve as the policy-coordinating arm of the Executive Branch in the field of labor and employment.

To carry out its mandate, the DOLE has 16 Regional Offices, 79 Provincial Offices, 4 Satellite Offices, 38 Overseas Posts, 7 Bureaus, 7 Staff Services and 11 Agencies attached to it for policy and program supervision and/or coordination.

As one of the regional offices, DOLE CARAGA is composed of the Office of the Regional Director (ORD), Internal Management Services Division (IMSD), Technical Support Services Division (TSSD), 4 Field Offices, namely Agusan del Norte, Agusan del Sur, Surigao del Norte and Surigao del Sur, and 1 Satellite Office in Dinagat Islands. It has a total of sixty-one (61) plantilla positions.

 

HISTORY

The Department of Labor and Employment (DOLE) started as a small bureau in 1908. It became a department on December 8, 1933 with the passage of Act 4121. The Department of Labor and Employment stands as the national government agency mandated to formulate policies, implement programs and services, and serve as the policy-coordinating arm of the Executive Branch in the field of labor and employment.

The organization and functions of the Department of Labor and Employment are in accordance with the provisions of Executive Order No. 126, as amended, the Labor Code of the Philippines , and other relevant and pertinent legislations.

The Department has exclusive authority in the administration and enforcement of labor and employment laws and such other laws as specifically assigned to it or to the Secretary of Labor and Employment.

 

MISSION

To promote gainful employment opportunities; to develop human resources; to protect workers and promote their welfare; and to maintain industrial peace.

 

VISION

Every Filipino attains full, decent, and productive employment.

 

Service Pledge

We, the Officials and Employees of the Department of Labor and Employment, are committed and resolved to perform efficiently and effectively from time to time, with utmost courtesy and sincere dedication, to fulfill the needs and exceed the expectations of the public.

Through the collaboration of all the staff of the Department, we will continue to cater the best through:

  • Delivering quality services to the public, in accordance with the procedures and
    timeframe provided in our service standards.
  • Offering numbers of venues which include service facilities, hotlines and websites
    in addressing public concerns and for clients to access information about our
    services
  • Listening to and responding immediately to public complaints and/ or suggestions
    through the Department’s Hotline, Help Desks and Public Assistance and
    Complaints Units towards client satisfaction and this Department’s sustainable
    development.
  • Ensuring to attend promptly to our clients needs, without qualification and
    courteously handle each transaction with patience and in accordance with our
    Code of Ethics.
  • Attending to all applicants or requesting parties who are within the premises of the
    office prior to the end of official working hours and during lunch break.

 

Organizational Structure